1. Click Start , point to All Programs , point to Accessories , and then click Paint .
2. Click File , and then click From Scanner or Camera .
3. Make any desired setting changes.
4. Click Scan .

• Press the Wireless button on the printer control panel to view the network settings.
• Access the Network menu on the printer control panel.
• Print a network configuration page or wireless network test page.

• Prompted to enter your printer name/number in the search box?If you are prompted for additional information, use the following steps to access your printer support page.
  1. Type your printer’s name and number in the search box, and then click Next .
  2. If necessary, select your model in a list of similar printers.

1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

   Figure 1: Example IP address in the browser address bar

   

   The EWS\Printer information page opens.

   • I got a security certificate error. What do I do?If a ‘There is a problem with this website’s security certificate ‘ message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ‘ Continue to this website (not recommended) ‘.
     NOTE: Choosing ‘ Continue to this website (not recommended) ‘ will not harm your computer while you navigate within the printer’s EWS. If you encounter this error outside of your HP printer’s EWS, your computer could be at risk.

     If the Web browser fails to open the EWS after you click ‘ Continue to this website (not recommended) ‘, refresh the browser window.

3. Continue to the next step.

1. Browse to the Scan tab of the EWS.
   NOTE: Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
3. Click Start Scan .

1. Click Start , and then click My Computer .
2. Double-click Local Disc (C:) .
3. Double-click Program Files .
4. Double-click HP .
5. Double-click Digital Imaging .
6. Double-click Bin .
7. Locate and double-click one of the following files. You will only have one to choose from.
   • Hpiscnapp.exe
   • Hpqscnvw.exe

   This will launch the HP Scan application.

8. Select New Scan , and then change any desired settings to the scan.
9. Click Accept to save the scan to the desired location.
10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Press the Power button to turn off the printer.
2. Shut the computer down, and then turn the router, switch, or access point off.
   NOTE: Depending on whether you are using a wired or wireless network, you might be using different networking devices to connect your printer to the network.
3. Turn the devices on again in the following order:
   1. Networking device (the router, switch, or access point)
   2. Printer
   3. Computer
4. Make sure that all devices are ready.
5. Try scanning again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Disconnect the USB cable from both the printer and the computer.
2. Click Start , and then click All Programs .
3. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
4. Click Uninstall or Uninstall Software , then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you don’t use.

1. Click Start ( ), and then click All Programs .
2. Click Accessories , select System Tools , and then click Disk Cleanup . The Select Drive window opens.
3. Select the drive you want to clean up from the drop-down list, and then click OK . The Disk Cleanup window for that drive opens.
4. In the drop-down list, review the components that have a check mark. These are the items Disk Cleanup recommends that you delete.
5. Click the check boxes next to any other components you wish to delete, and then click OK . Disk Cleanup deletes the selected components.
6. Restart the computer, and then try the task again.

click here  to play the video on YouTube.

1. Click Start , and then click Run . The Run dialog box appears.
2. In the Open: box, type MSCONFIG , and then click OK . The MSCONFIG Utility window appears.
3. Click the General tab.
4. Click Selective Startup .
5. If there is a check mark next to Load Startup items, click to clear the check box.
6. Click the Services tab and select the Hide All Microsoft Services check box.
7. Click Disable all .
8. Click Apply , and then click Close .
9. If an ‘Access is denied’ message appears on the computer while making changes, click OK . This message does not prevent you from making changes.
10. Click Restart .The message ‘You’ve used system configuration utility to make changes to the way windows starts’ appears on the Windows desktop.
11. Select the Do not show this message again check box, and then click OK .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Video of re-enabling startup programs and services

1. Click Start , and then click Run ( ). The Run dialog box appears.
2. In the Open: box, type MSCONFIG , and then click OK . The MSCONFIG utility window appears.
3. If no changes to Startup Programs and Services are necessary, click the General tab and select Normal Startup . This selection enables all features to start automatically the next time the computer starts up.
   NOTE: To disable some of the Startup items and non-Microsoft services, leave the check boxes next to the programs to be disabled cleared and select the check boxes for the rest of the programs.
4. Click Apply , and then click OK .
5. Click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Disconnect the USB cable from both the printer and the computer.
2. Click Start , and then click All Programs .
3. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
4. Click Uninstall or Uninstall Software , then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you don’t use.

1. Click Start ( ), and then click All Programs .
2. Click Accessories , select System Tools , and then click Disk Cleanup . The Select Drive window opens.
3. Select the drive you want to clean up from the drop-down list, and then click OK . The Disk Cleanup window for that drive opens.
4. In the drop-down list, review the components that have a check mark. These are the items Disk Cleanup recommends that you delete.
5. Click the check boxes next to any other components you wish to delete, and then click OK . Disk Cleanup deletes the selected components.
6. Restart the computer, and then try the task again.

1. Click Start , and then click Run . The Run dialog box appears.
2. In the Open: box, type MSCONFIG , and then click OK . The MSCONFIG Utility window appears.
3. Click the General tab.
4. Click Selective Startup .
5. If there is a check mark next to Load Startup items, click to clear the check box.
6. Click the Services tab and select the Hide All Microsoft Services check box.
7. Click Disable all .
8. Click Apply , and then click Close .
9. If an ‘Access is denied’ message appears on the computer while making changes, click OK . This message does not prevent you from making changes.
10. Click Restart .The message ‘You’ve used system configuration utility to make changes to the way windows starts’ appears on the Windows desktop.
11. Select the Do not show this message again check box, and then click OK .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.

   • Regularly check for new firewall software versions and security threat updates.
   • If available, select the Medium security setting when connected to your network.
   • If available, select the Trusted zone setting when connected to your network.
   • Restore any custom firewall settings to their default settings.
   • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
   • Do not run more than one firewall at a time.
   • Use a manual IP address to improve the connection between the computer and your printer.

   If you are still experiencing connection issues, continue to the next step.

2. Find the notification area in the lower right corner of your computer, near the clock.

   Figure 2: Examples of the notification area on the computer

   

   
3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don’t know the name of your firewall program, mouse over the icon until your firewall program name displays.
   NOTE: The option to turn on the software might not be ‘Enable .’ Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

   Firewall program icons and document links
   	Agnitum Outpost Security Suite
   	AVG Internet Security (v 8.5) Windows Vista 32-bit only
   	AVG Internet Security (v 9.0 and 10.0)
   	Avira Premium Security Suite (v 9 and 10)
   	BitDefender Total Security 2010
   	CA Internet Security Suite Plus 2010
   	Comodo Internet Security Pro 4.1
   	ESET Smart Security 4.0
   	F-Secure Internet Security 2010
   	Norton Internet Security 2009 and 2010
   	Panda Internet Security 2009
   or	PC Tools Internet Security 2010 and 2011
   	Privacyware Private Firewall
   	ZoneAlarm Free Firewall 9.2
   	ZoneAlarm Free Firewall 10.2
   	ZoneAlarm Security Suite

• Firewall not in the table?If your firewall is not in the table, use these general steps for configuring a firewall .

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

click here to play the video on YouTube 

1. Click Start , and then click Run ( ). The Run dialog box appears.
2. In the Open: box, type MSCONFIG , and then click OK . The MSCONFIG utility window appears.
3. If no changes to Startup Programs and Services are necessary, click the General tab and select Normal Startup . This selection enables all features to start automatically the next time the computer starts up.
   NOTE: To disable some of the Startup items and non-Microsoft services, leave the check boxes next to the programs to be disabled cleared and select the check boxes for the rest of the programs.
4. Click Apply , and then click OK .
5. Click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), click All Programs , and then click Windows Live Photo Gallery .
   NOTE: If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site  to download it, or try the next method.
2. Click File , and then click Import From Camera or Scanner .
3. Click the product you are using to scan, and then click Import .
4. Make any desired setting changes, and then click Scan .

1. Click the Windows Vista icon ( ), click All Programs , click Accessories , and then click Paint .
2. Click File , and then click Import From Camera or Scanner .
3. Make any desired setting changes, and then click Scan .

• Press the Wireless button on the printer control panel to view the network settings.
• Access the Network menu on the printer control panel.
• Print a network configuration page or wireless network test page.

• Prompted to enter your printer name/number in the search box?If you are prompted for additional information, use the following steps to access your printer support page.
  1. Type your printer’s name and number in the search box, and then click Next .
  2. If necessary, select your model in a list of similar printers.

1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

   Figure 3: Example IP address in the browser address bar

   

   The EWS\Printer information page opens.

   • I got a security certificate error. What do I do?If a ‘There is a problem with this website’s security certificate ‘ message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ‘ Continue to this website (not recommended) ‘.
     NOTE: Choosing ‘ Continue to this website (not recommended) ‘ will not harm your computer while you navigate within the printer’s EWS. If you encounter this error outside of your HP printer’s EWS, your computer could be at risk.

     If the Web browser fails to open the EWS after you click ‘ Continue to this website (not recommended) ‘, refresh the browser window.

3. Continue to the next step.

1. Browse to the Scan tab of the EWS.
   NOTE: Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
3. Click Start Scan .

1. Click the Windows icon ( ), and then click Computer .
2. Double-click Local Disc (C:) .
3. Double-click Program Files .
4. Double-click HP .
5. Double-click Digital Imaging .
6. Double-click Bin .
7. Locate and double-click one of the following files. You will only have one to choose from.
   • Hpiscnapp.exe
   • Hpqscnvw.exe

   This will launch the HP Scan application.

8. Select New Scan , and then change any desired settings to the scan.
9. Click Accept to save the scan to the desired location.
10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Press the Power button to turn off the printer.
2. Shut the computer down, and then turn the router, switch, or access point off.
   NOTE: Depending on whether you are using a wired or wireless network, you might be using different networking devices to connect your printer to the network.
3. Turn the devices on again in the following order:
   1. Networking device (the router, switch, or access point)
   2. Printer
   3. Computer
4. Make sure that all devices are ready.
5. Try scanning again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), and then click Programs .
2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you do not use.

1. To start the Disk Cleanup utility, click the Windows icon ( ), click All Programs , Accessories , click System Tools , and then click Disk Cleanup .
2. The Disk Cleanup utility analyzes the hard disk and then presents a report with a list of options with check boxes next to them. Select the appropriate check boxes to remove the unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deleting temporary Internet files
   • Deleting downloaded program files
   • Emptying the Recycle Bin
   • Deleting files from the Temporary folder
   • Deleting files created by other Windows tools
   • Removing optional Windows components that are not used
3. After selecting the components to remove, click OK .

1. On the Windows taskbar, click the Windows icon ( ), and then click Run . The Run window appears.
2. In the Open box, type MSCONFIG and click OK . The MSCONFIG utility window opens.
3. Click the General tab.
4. Click Selective Startup .
5. If there is a check mark next to Load Startup items, click to clear the check box.
6. Click the Services tab and select the Hide All Microsoft Services box.
7. Click Disable all .
8. Click Apply , and then click Close .
   NOTE: If the message ‘Access is denied’ displays while making changes, click OK . The message will not prevent the changes from being made.
9. Click Restart to apply the changes the next time the computer is started.
10. After the computer is restarted and comes back to the Windows Desktop screen, the message ‘You’ve used system configuration utility to make changes to the way windows starts’ appears. Select the check box next to Do not show this message again .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Start Search dialog box, type msconfig , and then press Enter .If the User Account Control window opens with the message ‘Windows needs your permission to continue ,’ click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
   CAUTION: Do not disable any Microsoft services.
4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startupcheckbox.
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), and then click Programs .
2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you do not use.

1. To start the Disk Cleanup utility, click the Windows icon ( ), click All Programs , Accessories , click System Tools , and then click Disk Cleanup .
2. The Disk Cleanup utility analyzes the hard disk and then presents a report with a list of options with check boxes next to them. Select the appropriate check boxes to remove the unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deleting temporary Internet files
   • Deleting downloaded program files
   • Emptying the Recycle Bin
   • Deleting files from the Temporary folder
   • Deleting files created by other Windows tools
   • Removing optional Windows components that are not used
3. After selecting the components to remove, click OK .

1. Click the Windows icon ( ). In the Start Search box, type msconfig , and then press the Enter key. The System Configuration Utility window opens.
2. Click the General tab.
   NOTE: Make a note of the settings in the General tab now. You will need this information to return the settings to the original configuration.
3. Click Selective Startup .
4. If there is a check mark next to Load Startup Items , click to clear it.
5. Click the Services tab, and then select the Hide All Microsoft Services check box.
6. Click Disable All to clear all the check boxes on the list.
7. Click Apply , and then click Close .
   NOTE: If an ‘Access is denied ‘ error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
8. Click Restart to apply the changes.
   NOTE: After the computer restarts and the desktop screen displays, you might get a prompt stating ‘You’ve used system configuration utility to make changes to the way windows starts .’ To prevent this message from displaying again, select Do not show this message again .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.

   • Regularly check for new firewall software versions and security threat updates.
   • If available, select the Medium security setting when connected to your network.
   • If available, select the Trusted zone setting when connected to your network.
   • Restore any custom firewall settings to their default settings.
   • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
   • Do not run more than one firewall at a time.
   • Use a manual IP address to improve the connection between the computer and your printer.

   If you are still experiencing connection issues, continue to the next step.

2. Find the notification area in the lower right corner of your computer, near the clock.

   Figure 4: Examples of the notification area on the computer

   

   
3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don’t know the name of your firewall program, mouse over the icon until your firewall program name displays.
   NOTE: The option to turn on the software might not be ‘Enable .’ Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

   Firewall program icons and document links
   	Agnitum Outpost Security Suite
   	AVG Internet Security (v 8.5) Windows Vista 32-bit only
   	AVG Internet Security (v 9.0 and 10.0)
   	Avira Premium Security Suite (v 9 and 10)
   	BitDefender Total Security 2010
   	CA Internet Security Suite Plus 2010
   	Comodo Internet Security Pro 4.1
   	ESET Smart Security 4.0
   	F-Secure Internet Security 2010
   	Norton Internet Security 2009 and 2010
   	Panda Internet Security 2009
   or	PC Tools Internet Security 2010 and 2011
   	Privacyware Private Firewall
   	ZoneAlarm Free Firewall 9.2
   	ZoneAlarm Free Firewall 10.2
   	ZoneAlarm Security Suite

• Firewall not in the table?If your firewall is not in the table, use these general steps for configuring a firewall .

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Start Search dialog box, type msconfig , and then press Enter .If the User Account Control window opens with the message ‘Windows needs your permission to continue ,’ click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
   CAUTION: Do not disable any Microsoft services.
4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startupcheckbox.
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), click All Programs , and then click Windows Live Photo Gallery .
   NOTE: If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site  to download it, or try the next method.
2. Click File , and then click Import From Camera or Scanner .
3. Click the product you are using to scan, and then click Import .
4. Make any desired setting changes, and then click Scan .

1. Click the Windows icon ( ), click All Programs , click Accessories , and then click Paint .
2. Click the Paint button ( ), and then click From Camera or Scanner .
3. Make any desired setting changes, and then click Scan .

1. Click the Windows icon ( ), click All Programs , and then click Windows Fax and Scan .
2. Click New Scan .
3. Make any desired setting changes, and then click Scan .

• Press the Wireless button on the printer control panel to view the network settings.
• Access the Network menu on the printer control panel.
• Print a network configuration page or wireless network test page.

• Prompted to enter your printer name/number in the search box?If you are prompted for additional information, use the following steps to access your printer support page.
  1. Type your printer’s name and number in the search box, and then click Next .
  2. If necessary, select your model in a list of similar printers.

1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

   Figure 5: Example IP address in the browser address bar

   

   The EWS\Printer information page opens.

   • I got a security certificate error. What do I do?If a ‘There is a problem with this website’s security certificate ‘ message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ‘ Continue to this website (not recommended) ‘.
     NOTE: Choosing ‘ Continue to this website (not recommended) ‘ will not harm your computer while you navigate within the printer’s EWS. If you encounter this error outside of your HP printer’s EWS, your computer could be at risk.

     If the Web browser fails to open the EWS after you click ‘ Continue to this website (not recommended) ‘, refresh the browser window.

3. Continue to the next step.

1. Browse to the Scan tab of the EWS.
   NOTE: Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
3. Click Start Scan .

1. Click the Windows icon ( ), and then click Computer .
2. Double-click Local Disc (C:) .
3. Double-click Program Files .
4. Double-click HP .
5. Double-click Digital Imaging .
6. Double-click Bin .
7. Locate and double-click one of the following files. You will only have one to choose from.
   • Hpiscnapp.exe
   • Hpqscnvw.exe

   This will launch the HP Scan application.

8. Select New Scan , and then change any desired settings to the scan.
9. Click Accept to save the scan to the desired location.
10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Press the Power button to turn off the printer.
2. Shut the computer down, and then turn the router, switch, or access point off.
   NOTE: Depending on whether you are using a wired or wireless network, you might be using different networking devices to connect your printer to the network.
3. Turn the devices on again in the following order:
   1. Networking device (the router, switch, or access point)
   2. Printer
   3. Computer
4. Make sure that all devices are ready.
5. Try scanning again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), and then click All Programs .
2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you do not use.

1. To start the Disk Cleanup utility, click the Windows icon ( ), click All Programs , Accessories , click System Tools , and then click Disk Cleanup .
2. The Disk Cleanup utility analyzes the hard disk and then presents a report with a list of options with check boxes next to them. Select the appropriate check boxes to remove the unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deleting temporary Internet files
   • Deleting downloaded program files
   • Emptying the Recycle Bin
   • Deleting files from the Temporary folder
   • Deleting files created by other Windows tools
   • Removing optional Windows components that are not used
3. After selecting the components to remove, click OK .

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Search programs and files box, type msconfig , and then press Enter . The System Configuration Utilitywindow opens.
3. Click the General tab, and then select Selective Startup .
4. If there is a check mark next to Load Startup items , select the check mark to remove it.
5. Click the Services tab, and then click the Hide All Microsoft Services check box.
6. Click Disable all .
7. Click Apply , and then click Close .
   NOTE: If an ‘Access is denied ‘ error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
8. Select Restart to apply the changes to the computer during the next restart.
   NOTE: After the computer restarts and the desktop screen displays, you might get a prompt stating ‘You’ve used system configuration utility to make changes to the way windows starts .’ To prevent this message from displaying again, select Do not show this message again .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Start Search dialog box, type msconfig , and then press Enter .If the User Account Control window opens with the message ‘Windows needs your permission to continue ,’ click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
   CAUTION: Do not disable any Microsoft services.
4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startupcheckbox.
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Click the Windows icon ( ), and then click All Programs .
2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:

   Uninstall all HP printers associated with this device	Select this option if you do not have another HP printer or All-in-One that might be sharing some software.
   Choose which HP printers to uninstall	Select this option if another HP printer or All-in-One shares some software, or if you want to remove only certain components that you do not use.

1. To start the Disk Cleanup utility, click the Windows icon ( ), click All Programs , Accessories , click System Tools , and then click Disk Cleanup .
2. The Disk Cleanup utility analyzes the hard disk and then presents a report with a list of options with check boxes next to them. Select the appropriate check boxes to remove the unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deleting temporary Internet files
   • Deleting downloaded program files
   • Emptying the Recycle Bin
   • Deleting files from the Temporary folder
   • Deleting files created by other Windows tools
   • Removing optional Windows components that are not used
3. After selecting the components to remove, click OK .

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Search programs and files box, type msconfig , and then press Enter . The System Configuration Utilitywindow opens.
3. Click the General tab, and then select Selective Startup .
4. If there is a check mark next to Load Startup items , select the check mark to remove it.
5. Click the Services tab, and then click the Hide All Microsoft Services check box.
6. Click Disable all .
7. Click Apply , and then click Close .
   NOTE: If an ‘Access is denied ‘ error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
8. Select Restart to apply the changes to the computer during the next restart.
   NOTE: After the computer restarts and the desktop screen displays, you might get a prompt stating ‘You’ve used system configuration utility to make changes to the way windows starts .’ To prevent this message from displaying again, select Do not show this message again .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.

   • Regularly check for new firewall software versions and security threat updates.
   • If available, select the Medium security setting when connected to your network.
   • If available, select the Trusted zone setting when connected to your network.
   • Restore any custom firewall settings to their default settings.
   • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
   • Do not run more than one firewall at a time.
   • Use a manual IP address to improve the connection between the computer and your printer.

   If you are still experiencing connection issues, continue to the next step.

2. Find the notification area in the lower right corner of your computer, near the clock.

   Figure 6: Examples of the notification area on the computer

   

   
3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don’t know the name of your firewall program, mouse over the icon until your firewall program name displays.
   NOTE: The option to turn on the software might not be ‘Enable .’ Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

   Firewall program icons and document links
   	Agnitum Outpost Security Suite
   	AVG Internet Security (v 8.5) Windows Vista 32-bit only
   	AVG Internet Security (v 9.0 and 10.0)
   	Avira Premium Security Suite (v 9 and 10)
   	BitDefender Total Security 2010
   	CA Internet Security Suite Plus 2010
   	Comodo Internet Security Pro 4.1
   	ESET Smart Security 4.0
   	F-Secure Internet Security 2010
   	Norton Internet Security 2009 and 2010
   	Panda Internet Security 2009
   or	PC Tools Internet Security 2010 and 2011
   	Privacyware Private Firewall
   	ZoneAlarm Free Firewall 9.2
   	ZoneAlarm Free Firewall 10.2
   	ZoneAlarm Security Suite

• Firewall not in the table?If your firewall is not in the table, use these general steps for configuring a firewall .

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. On the Windows taskbar, click the Windows icon ( ).
2. In the Start Search dialog box, type msconfig , and then press Enter .If the User Account Control window opens with the message ‘Windows needs your permission to continue ,’ click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
   CAUTION: Do not disable any Microsoft services.
4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startupcheckbox.
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Paint .
3. Click Paint in the results.
4. Click File , and then click From scanner or camera .
5. Select your printer, click OK , and then click Scan .

1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Fax and Scan .
3. Click Windows Fax and Scan in the results.
4. Click New Scan , and then click Scan .

• Press the Wireless button on the printer control panel to view the network settings.
• Access the Network menu on the printer control panel.
• Print a network configuration page or wireless network test page.

• Prompted to enter your printer name/number in the search box?If you are prompted for additional information, use the following steps to access your printer support page.
  1. Type your printer’s name and number in the search box, and then click Search .
  2. If necessary, select your model in a list of similar printers.

1. From the Desktop, open an Internet browser such as Internet Explorer.
2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

   Figure 7: Example IP address in the browser address bar

   

   NOTE: Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.

   The EWS\Printer information page opens.

   • I got a security certificate error. What do I do?If a ‘There is a problem with this website’s security certificate ‘ message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ‘ Continue to this website (not recommended) ‘.
     NOTE: Choosing ‘ Continue to this website (not recommended) ‘ will not harm your computer while you navigate within the printer’s EWS. If you encounter this error outside of your HP printer’s EWS, your computer could be at risk.

     If the Web browser fails to open the EWS after you click ‘ Continue to this website (not recommended) ‘, refresh the browser window.

3. Continue to the next step.

1. Browse to the Scan tab of the EWS.
   NOTE: Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
3. Click Start Scan .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Move the mouse cursor or touch and hold the top-right or bottom-right of the screen to activate the Charms Bar.
2. Click Settings .
3. Click Power .
4. Hold the Shift key down, and then click or tap Shut down .
   NOTE: When you hold the Shift key down while clicking Shut down , it causes the computer to fully shut down, which clears network settings from the computer.
5. Turn off any routers and network devices.
6. Press the Power button to turn off the printer.
   NOTE: If the printer does not turn off, disconnect the power cord from the rear of the printer, and then wait for the printer to completely turn off.
7. Turn on any routers and any other network devices. Wait for them to completely turn back on.
8. Turn on the computer.
9. Reconnect the printer power cord, if necessary, and then press the Power button to turn on the printer.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
2. Press the Power button to turn on the printer.
3. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
4. Right-click your HP printer’s name, and then click Uninstall .
5. Follow the on-screen instructions to uninstall the software.
6. Repeat these steps for each occurrence of your printer’s name until none remain in the list.

• What if an error message displays during the uninstall?If an error message displays while you are uninstalling the software, follow these steps.
  1. Click OK to close the error message.
  2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then typeadministrative tools .
  3. Click Administrative Tools in the results.
  4. Double-click Print Management , and then double-click All Drivers .
  5. Find every instance of the printer you are trying to uninstall, right-click the name, and then click Delete .
  6. Close the Print Management window, return to Programs and Features , and then continue uninstalling the remaining printer software.

1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Disk Cleanup .
2. Click Free up disk space by deleting unnecessary files .
3. Select the drive containing the operating system and click OK .
4. Disk Cleanup analyzes the hard disk and then presents a report with a list of options with check boxes next to them.
5. Select the appropriate check boxes to remove unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deletes temporary Internet files
   • Deletes downloaded program files
   • Empties the Recycle Bin
   • Deletes files from the Temporary folder
   • Deletes files created by other Windows tools
   • Removes optional Windows components that are not used
6. After you select the components that you want to remove, click OK .

1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
2. In the System Configuration window, click the option button beside Selective Startup , and then click the box next toLoad startup items to remove the checkmark.
3. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
4. Click Apply , and then click OK .
5. When prompted to restart the computer, click Restart .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Video of downloading and installing the Full Feature software with a USB connection

The following video demonstrates how to download and install the Full Feature software with a USB connection in Windows 8.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube  .

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
2. In the System Configuration window, click the option button beside Normal Startup .
3. Click Apply , and then click OK .
4. When prompted to restart the computer, click Restart .

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
2. Right-click your HP printer’s name, and then click Uninstall .
3. Follow the on-screen instructions to uninstall the software.

1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Disk Cleanup .
2. Click Free up disk space by deleting unnecessary files .
3. Select the drive containing the operating system and click OK .
4. Disk Cleanup analyzes the hard disk and then presents a report with a list of options with check boxes next to them.
5. Select the appropriate check boxes to remove unnecessary components. The Disk Cleanup utility frees hard disk space on the computer by doing the following:
   • Deletes temporary Internet files
   • Deletes downloaded program files
   • Empties the Recycle Bin
   • Deletes files from the Temporary folder
   • Deletes files created by other Windows tools
   • Removes optional Windows components that are not used
6. After you select the components that you want to remove, click OK .

1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
2. In the System Configuration window, click the option button beside Selective Startup , and then click the box next toLoad startup items to remove the checkmark.
3. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
4. Click Apply , and then click OK .
5. When prompted to restart the computer, click Restart .

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.

   • Regularly check for new firewall software versions and security threat updates.
   • If available, select the Medium security setting when connected to your network.
   • If available, select the Trusted zone setting when connected to your network.
   • Restore any custom firewall settings to their default settings.
   • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
   • Do not run more than one firewall at a time.
   • Use a manual IP address to improve the connection between the computer and your printer.

   If you are still experiencing connection issues, continue to the next step.

2. Find the notification area in the lower right corner of your computer, near the clock.

   Figure 8: Examples of the notification area on the computer

   

   
3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don’t know the name of your firewall program, mouse over the icon until your firewall program name displays.
   NOTE: The option to turn on the software might not be ‘Enable .’ Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

   Firewall program icons and document links
   	Agnitum Outpost Security Suite
   	AVG Internet Security (v 8.5) Windows Vista 32-bit only
   	AVG Internet Security (v 9.0 and 10.0)
   	Avira Premium Security Suite (v 9 and 10)
   	BitDefender Total Security 2010
   	CA Internet Security Suite Plus 2010
   	Comodo Internet Security Pro 4.1
   	ESET Smart Security 4.0
   	F-Secure Internet Security 2010
   	Norton Internet Security 2009 and 2010
   	Panda Internet Security 2009
   or	PC Tools Internet Security 2010 and 2011
   	Privacyware Private Firewall
   	ZoneAlarm Free Firewall 9.2
   	ZoneAlarm Free Firewall 10.2
   	ZoneAlarm Security Suite

• Firewall not in the table?If your firewall is not in the table, use these general steps for configuring a firewall .

click or tap here to play the video on YouTube  .

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
4. Make sure that your operating system is selected, and then click Next .
5. Scroll down the page, and then click Driver .
6. Click Download , and then follow the on-screen instructions to save the software to your computer.
7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
2. In the System Configuration window, click the option button beside Normal Startup .
3. Click Apply , and then click OK .
4. When prompted to restart the computer, click Restart .