When you reset your PC, you can choose whether you want to keep your personal files or remove them, then have Windows reinstalled. Resetting your PC should be one of the last things you should try.
Do one of the following:
- If you want to keep your files, follow the steps in To back up your data.
- If you want to remove your files and not back them up, follow the steps in To reset your PC.
To back up your data
- Select the Start button > Settings > Update & security > Backup > Add a drive, and then choose an external drive or network location to back up your files to.
- On the Backup screen, select More options > Back up now.
This backs up all the files in your Users folders—including Desktop, Documents, Downloads, Favorites, Music, Pictures, and more.
To reset your PC
- Go to Settings> Update & security > Recovery .
- Under Reset this PC, select Get started.
To restore your data
After you reset your PC, here’s how to restore your data from your backup. When you do this, all the personal files you backed up will be put back on your PC.
- Select the Start button > Settings > Update & security > Backup > Add a drive, and then choose the external drive or network location that you backed up your files to.
- On the Backup screen, select More options> Restore files from a current backup.
- When the external hard drive or network location that you backed up to is available, select the green circle at the bottom to start restoring your files and folders.
It might take several minutes for Windows to restore your files.
Need more help, call us on toll-free : +1-800-742-9005 .
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