If you’re unable to connect to your printer or print in Windows 10, follow these steps to try and fix the problem.
Step 1: Make sure your printer is turned on and connected
Check the power, Check the cables (wired printers) OR Check the wireless connection (wireless printers).
- Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available.
- Run the printer’s wireless connectivity test. And make sure Printer connect to WiFi.
Step 2: Run the printing troubleshooter
Step 3: Update your printer’s drivers
If you recently upgraded from one version of Windows to another, it’s possible that the current printer driver is not work well with Windows 10. And due to power outages, viruses, or other computer problems, it can possible that the drivers have become damaged.
Downloading and installing the latest driver for your printer can often resolve these types of problems.
Step 4: Clear and reset the Print Spooler
If the previous troubleshooting step is not successful, you may need to clear spooler files and restart the spooler service. The print spooler is a file that manages the printing process.
To clear and reset the print spooler:
- In the search box on the taskbar, type Services, then select the search result of the same name.
- In the Services list, double-tap (or double-click) Print Spooler.
- Select Stop > OK.
- In the search box on the taskbar, type %WINDIR%\system32\spool\printers, select the file folder in the search results, and then delete all files in the folder.
- Search for and open Services again.
- In the Services list, double-tap (or double-click)Print Spooler.
- Select Start, and in the Startup Type list, make sure that Automatic is selected, and then select OK.
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